Hello,
I just finished setting up 4 new Server 2008 R2 Standard boxes as follows:
- File & Print Server (RRAS, DHCP, DNS, AD)
- RDP server
- Remote Dedicated user workstation #1
- Remote Dedicated user workstation #2
The File server works great and provides a VPN into the network. The RDP server works pretty good now that I've changed the Local GPO "Use Remote Desktop Easy Print printer driver first" to disable. Prior to setting it to disable, HP host based printers were not working with Easy print and the local drivers I loaded were being ignored. On the RDP server, I have loaded drivers for some HP laserjet 1000 series and 1600 series printer. Easy print picked up and is working fine with a nework BizHub 282 and an HP Officejet 8600, so I know these printes are easy print compatible as they work, they show easy print in the driver information, etc. On the two dedicated user workstations, I DID NOT load Remote Desktop Services since only a single user with full admin rights is logging into these workstations. Neither of these workstations will connect to the Bizhub or Officejet 8600 using easy print when forming a remote connection to the dedicated workstations. Howerver, both of these workstations connect to these two printer when forming a remote connection to the RDP server. What I know for sure from this:
- The BizHUB 282 & HP Officejet 8600 work with Easy print
- The settings on the RDP client are correct for Easy print
- The local workstation running the RDP client IS capable of working with Easy print
In an attempt to fix this, I set the Domain policy for "Use Remote Desktop Easy Print..." to disable as it is set on the local Group policy for the RDP server. When this did not work, I set the local Group Policy on the dedicated workstations. Additionally, I installed Desktop Experience, confirmed that .NET Framework 3.5.1 is installed, moved the spool directory to a new location with full right to all domain users, did various reboots, and other stuff I'm sure I'll remember as soon as you tell me to try it again. ;)
What I know from how things are working as listed above is that the issue lies on the dedicated workstation #1 & #2. I'm not sure what to do next for troubleshooting. I could not find any document indicated that Easy Print requires Remote Desktop Serives to be installed. If this is the issue, I can setup Remote Desktop Services on the dedicated workstations, but I'm trying to avoid this unless I know it is the problem since doing this may break some or all of the installed programs. Currently, when I remote into the dedicated worksations, I've worked aroud the issue by installing print drivers for the local printers of the end-users. If this is not the issue, is there a comprehensive troubleshooting guide? I've gone throught the various BLOGs, but none of these suggestions helped.
On a side note, one of the remote workstations will not play sound. The hardware being used to connect is very different and may be some type of hardware incompatibility, but I'd love any suggestions on troubleshooting this as well. The problem is the remote connection shows no audio hardware even though the local machine has working audio.
Thanks in advance,
Jeffery Smith