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TS web / remote app, program exiting after splash screen

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we have got a program (sage 200), whic has the following process:

start program, enter password, display splash screen, then no on screen activity for approx 20 secs, then program interface load.

then there is no on screen activity for 20 secs ts must assume the program has finished, as it never shows the interface (if you then login a second time it shows the interface (i.e. without entering the password a second time))

anybody got any ideas how to solve this

 

 

 


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