Hello,
I have recently built & manage five computers running Windows 7 Pro & a server running Windows Server Essentials 2012. All clients log onto a domain & everything seems to be working properly, to the best of my knowledge. My issue is that I'm unable to connect to one of the computers by remote web access outside of the office. Anywhere Access has been configured on the server & we are using the (company).remotewebaccess.com domain to connect. From there four out of the five computers can connect by remote desktop & one computer does not, with the following generic error message:
Remote Desktop can't connect to the remote computer for one of the following reasons: 1) Remote access to the server is not enabled. 2) The remote computer is turned off. 3) The remote computer is not available on the network. Make sure the remote computer is turned on & connected to the network & that remote access is enabled.
In Server Manager one of the event messages is: ID 304, The user "(domain name)\(user name)", on client computer "(ip address)", met connection authorization policy and resource authorization policy requirements, but could not connect to resource "(computer name)". Connection protocol used: "HTTP". The following error occurred: "23005".
The router/firewall being used is a Cisco RV220W. Some trouble-shooting steps I've taken so far: I have re-installed Windows 7 Pro as a clean install on the problem computer, turned off the Windows Firewall, made sure remote desktop is enabled in advanced system settings, made sure remote desktop services are running in computer management services, etc. I am able to connect remote desktop from one computer to problem computer with it's ip address, when at the office.
I am somewhat of a novice with networking & have been working on this issue for quite some time now. It is very important to this business, that this user can work from home & I'm not sure what else to do. Any guidance & assistance would be greatly appreciated. Thank you.