2 Windows Server 2012 Standard domain controllers
2 RDS Servers running Windows Server 2012 R2
We also have 2 Broker Servers and 2 Gateway Servers
From time to time we are running into an issue where the AD account logs in to Windows fine...but when it comes to our RDS login screen...some user accounts have issue where they login...see the published apps...click on one....the connection begins to handshake...then
after a few moments we get:
The User Profile Service service failed the sign-in.
User profile cannot be loaded
Can anyone help me to troubleshoot, please?
I can give any more info that is required. There is a file server where their home directories are stored and on the same server...there are roaming profile folders
The RDS servers load balance...sometimes a user would go on to one...then another session they might be on another.
On the users directory of the RDS servers...the particular user account that is getting this issue...we don't see a user account folder for them...it doesn't get created...it just gets...failed the sign-in?