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RDS Disconnection issues

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A few weeks ago we purchased an RDS license for 3 users from a supplier.

I've installed this on the client's server (Server 2019) and I can see the licences are installed when I look in the RDS license manager.


It is also not daily fare for us so I have followed these steps but then on a server 2019. It's for Server 2016 but the screens are exactly the same as server 2019. https://www.slashadmin.co.uk/how-to-setup-a-single-server-rds-deployment-using-server-2016/

Now there are two problems:

I have created a security group of which a number of users are members who may be assigned a license but somehow the administrator also gets a license and I want to prevent that. How can that be secured?

The second and biggest problem is that the users are now being targeted on the server with every mouse click they make. Have received the following screenshots from the customer: They may give some extra information regarding the problem.

Can you help/advise how to permanently solve this problem and thus create a workable situation?




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