We're running a 2008 RDS environment where when a user logs in all of their printers are redirected to our server. We have configured it so the Easy Print driver is used as a fallback driver (to use the 2003 terminology) and anything we have specifically
mapped in our mapping file is used first. This works correctly, but only sometimes.
I know there are a lot of possible variables in play but we have a lot of experience with troubleshooting TS/RDS printer redirection and easy print and cannot determine why a user would log into the same server once and have their printer get the Easy Print driver and then log in later and correctly get the mapping we set up for their driver in the print map file. The workstation is not changing, the driver has been verified multiple times and is not changing on the client side. What would be the best way to troubleshoot this issue? It seems nothing is logged in the event viewer which indicates why a printer is mapped using the mapping file or gets easy print, is there anything we can enable to diagnose this?
I know there are a lot of possible variables in play but we have a lot of experience with troubleshooting TS/RDS printer redirection and easy print and cannot determine why a user would log into the same server once and have their printer get the Easy Print driver and then log in later and correctly get the mapping we set up for their driver in the print map file. The workstation is not changing, the driver has been verified multiple times and is not changing on the client side. What would be the best way to troubleshoot this issue? It seems nothing is logged in the event viewer which indicates why a printer is mapped using the mapping file or gets easy print, is there anything we can enable to diagnose this?