Hi,
Just a little background info, I have a terminal server farm running Windows 2003 R2 Enterprise behind a hardware load balancer and I am utilizing the session directory service.
The issue I am running into is users’ terminal sessions will freeze up when they reconnect to their existing session. There are two scenarios that this happens. When a user moves from one desk to another and they log into the terminal server and reconnect to their session or after a period of inactivity their session will lock them out and then they log in. All the user gets is usually only a partial display or just the desktop backgroup and the session doesn't respond. I used to just kill their session and have them log back in but now I have narrowed it down to the OUTLOOK.EXE process. If I log into the server they are on and kill their Outlook process their session starts to respond. I have noticed that Outlook will be utilizing 2% to 10% CPU when it is occurring. We are running Office 2010. It seems to be random and very frustrating.
Any help would be greatly appreciated.
Thanks