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the remote computer could not be found. please contact your helpdesk

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RDS Farm set up as follows 3- RD Session Host/Web servers set up as network load balanced  and 2-RD Connection broker servers set up as clustered servers. I access the RdWeb farm from the internet via VPN clientless. I can get into RdWeb with no problems, however I have few clients that can connect to RdWeb portal but once they open any application icon the error gets displayed "the remote computer could not be found. please contact your helpdesk ".  The client pc is Windows 8 with IE11 and Windows 7 with IE 10.  I could not find anything that related to some users that could not connect. Help!

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