Occasionally we have users on our RDS servers who have a "frozen" session. We are unable to reset, log off, or disconnect their session using Remote Desktop Services Manager. The only way we can resolve the issue is to wait until after hours and reboot the RDS server. This causes some challenges and leaves the user who needs their session ended waiting until after hours for resolution. We've run on 2003 terminal servers for years and never had this issue.
Does anyone know of a resolution?