User can't access his Temporary Internet Files

Hi,

one of our User gets the following error message when he tries to edit a visio file on our sharepoint:

"C:\Users\Username\AppData\Local\Microsoft\Windows\Temporaray Internet File\Content.I...
Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

If the user logs on to another host in the rds-server-farm(Windows Server 2008 R2) he could edit the file. But how can i prevent this error?
We delete cached profiles once a week. 

Best regards,

Minti_