Unable to print to printer in remote office

When the user tries to print we see the print job being created on the redirected printer status screen (HP MFP M127) but the print job is never printed (we see it come in the spooler and out)

In the event log we see the following error:  How can we fix this?

Configuration:

User Workstaiton Windows 7 pro 64 bit and the Remote desktop is a Windows 2012 r2 server

Faulting application name: printfilterpipelinesvc.exe, version: 6.3.9600.16384, time stamp: 0x5215e82b
Faulting module name: hpxtpsdrvf8.dll, version: 11.21.0.2275, time stamp: 0x519f521e
Exception code: 0xc0000005
Fault offset: 0x000000000001421a
Faulting process id: 0x5c8
Faulting application start time: 0x01cf1097861e25fc
Faulting application path: C:\Windows\system32\printfilterpipelinesvc.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\hpxtpsdrvf8.dll
Report Id: c3ff258e-7c8a-11e3-80e5-00155d14d414
Faulting package full name: 
Faulting package-relative application ID: 

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