Hello! At my workplace, we are experiencing an odd problem. We have an office network with roughly 20 desktops running Windows 7, on a domain hosted by a server running Windows Server 2008. We use Remote Desktop / TS Gateway to let people log in from home through Remote Desktop Web Access (i.e. through Internet Explorer). There's a strange issue: the first time you try to connect to computer, 100% of the time, fails, with the error message "Remote Desktop can't find the computer '[name]'. This might mean that '[name]' does not belong to the specified network. Verify the computer name and domain that you are trying to connect to." But then, the second attempt always works!
Needless to say, this is something we'd like to fix. Once you connect, Remote Desktop works fine.
Network administration is done by an outside partner for us. Our partners, who recently set this up Remote Desktop TS Gateway for us, claim that this must-try-twice problem is a known issue with TSG, and cannot propose anything to fix it. However, I can't find any evidence that this is a known problem. I can find plenty of examples of remote desktop _not working_, but nothing where the first attempt never works but subsequent attempts do. Would very much appreciate any experience anyone can share with this--or any guesses as to what could be causing this.
I can add that, within the domain, seated at a computer, the Remote Desktop app accessible from the Start menu works perfectly fine, with no issues connecting.
Thanks much for any insights!