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Server locks up for users who have been "idle" for more than a minute or two

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We are having an issue where anytime someone gets up from their computer or stops working on their computer for even a minute or two, they come back to a screen that looks normal, but will go to "not responding" for 10-15 seconds before coming back to normal. 

Sorry, my IT guy cant figure it out, so I'm doing it myself, so keep it as simple as possible please!!

Thanks,

Dean


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