I'm having a problem with running remote apps from a Windows 2008 R2 server, butONLY with Windows 8.1 clients. I can connect successfully and run the remote apps from a Windows Vista or Windows 7 workstation. However, when I connect from a Windows 8.1 workstation, I can log on to the website with no problem
but when I try to run an app (Word, Excel, etc.), I get the following error message. I also get a similar error message trying to open a remote desktop session from the RDWeb site:
Remote App Disconnected
Remote Desktop can't conenct to the remote computer "[Gateway computer FQDN]" for one of these reasons.
The reasons include that the user account is not listed in the RD Gateway's permissions list, and that the remote computer name is specified incorrectly (i.e., NetBIOS name instead of FQDN or IP address). Although all of the settings are exactly the
same as those that I use for Windows Vista/7, I tried several things:
- On the Windows 8.1 computer, I tested the user credentials by logging on to a remote desktop session from the remote desktop connection client (instead of the rdweb site) using the same credentials. This worked with no problem.
- I tested the computer name by changing it from a NetBIOS name (which works with Windows Vista/7) to the FQDN. I got the same error message as with the NetBIOS name.
The IIS logs don't show any error messages. The only error message I can find which might be related is in the Security log of the server:
Log Name: Security
Source: Microsoft-Windows-Security-Auditing
Date: 1/5/2014 3:33:27 PM
Event ID: 4625
Task Category: Logon
Level: Information
Keywords: Audit Failure
User: N/A
Computer: Voyager.subdomain.domain.com
Description:
An account failed to log on.
Subject:
Security ID: NULL SID
Account Name: -
Account Domain: -
Logon ID: 0x0
Logon Type: 3
Account For Which Logon Failed:
Security ID: NULL SID
Account Name: VOYAGER$
Account Domain: MyDomain
Failure Information:
Failure Reason: An Error occured during Logon.
Status: 0xc000006d
Sub Status: 0x0
Process Information:
Caller Process ID: 0x0
Caller Process Name: -
Network Information:
Workstation Name: VOYAGER
Source Network Address: 10.10.10.220
Source Port: 60322
Detailed Authentication Information:
Logon Process:
Authentication Package: NTLM
Transited Services: -
Package Name (NTLM only): -
Key Length: 0
This logon failure occurred immediately after events 6272 and 6278 which indicate that the Network Policy Server granted access to the user.
I've done a lot of research over the past couple of days and can't find anything related to these errors. Any help would be greatly appreciated.
Deb
