Hello everyone,
I have a Windows Server 2012 R2 VM , which is also a terminal server, which keeps crashing with BSOD.
I've analyzed the crash dump files and it points to usbccgp.sys
Using WinDbg is points to this:
USB\VID_03f0&PID_034a&REV_0121&MI_01\4&1ab5bfd&6&0001
which seems to be HP Elite Keyboard but this device is not installed!
You can download the crash dump files (last 5) here:
https://1drv.ms/u/s!AiCNWaKQIqE0jKN2U3Bw_yln-UIZoQ
Thanks in advance for anyone willing to help.
Below debugger output:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, ffffe800bad648c0, ffffd0009f566cb0, ffffe800ba723610}
Probably caused by : usbccgp.sys
Followup: MachineOwner
---------
1: kd> !analyze -v
ERROR: FindPlugIns 8007007b
ERROR: Some plugins may not be available [8007007b]
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe800bad648c0, Physical Device Object of the stack
Arg3: ffffd0009f566cb0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe800ba723610, The blocked IRP
Debugging Details:
------------------
KEY_VALUES_STRING: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 9600.19125.amd64fre.winblue_ltsb.180812-0703
SYSTEM_MANUFACTURER: VMware, Inc.
VIRTUAL_MACHINE: VMware
SYSTEM_PRODUCT_NAME: VMware Virtual Platform
SYSTEM_VERSION: None
BIOS_VENDOR: Phoenix Technologies LTD
BIOS_VERSION: 6.00
BIOS_DATE: 07/30/2013
BASEBOARD_MANUFACTURER: Intel Corporation
BASEBOARD_PRODUCT: 440BX Desktop Reference Platform
BASEBOARD_VERSION: None
DUMP_TYPE: 2
BUGCHECK_P1: 3
BUGCHECK_P2: ffffe800bad648c0
BUGCHECK_P3: ffffd0009f566cb0
BUGCHECK_P4: ffffe800ba723610
DRVPOWERSTATE_SUBCODE: 3
IMAGE_NAME: usbccgp.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 59a9aefa
MODULE_NAME: usbccgp
FAULTING_MODULE: fffff801b12d8000 usbccgp
CPU_COUNT: 10
CPU_MHZ: a22
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 3e
CPU_STEPPING: 4
CPU_MICROCODE: 6,3e,4,0 (F,M,S,R) SIG: 428'00000000 (cache) 428'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT_SERVER
BUGCHECK_STR: 0x9F
PROCESS_NAME: svchost.exe
CURRENT_IRQL: 2
ANALYSIS_SESSION_HOST: ZULU
ANALYSIS_SESSION_TIME: 11-28-2018 13:48:51.0578
ANALYSIS_VERSION: 10.0.17763.132 amd64fre
DPC_STACK_BASE: FFFFD0009F566FB0
STACK_TEXT:
ffffd000`9f566c78 fffff802`5d0084fa : 00000000`0000009f 00000000`00000003 ffffe800`bad648c0 ffffd000`9f566cb0 : nt!KeBugCheckEx
ffffd000`9f566c80 fffff802`5d00841a : ffffe800`b8091a28 ffffe000`85a17180 00000000`00000000 00000000`000000ff : nt!PopIrpWatchdogBugcheck+0xde
ffffd000`9f566ce0 fffff802`5ce42b58 : 00000000`00000014 00000000`0026a56a 00000000`00000000 ffffd000`00000001 : nt!PopIrpWatchdog+0x32
ffffd000`9f566d30 fffff802`5cf583e5 : 00000000`00000020 ffffd000`9f52e180 ffffe000`84ce32d0 00000064`1c3d0328 : nt!KiRetireDpcList+0x4f8
ffffd000`9f566fb0 fffff802`5cf581e9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
ffffd000`a165dac0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue
THREAD_SHA1_HASH_MOD_FUNC: 417e0322d658f535b549cd134851acbd14509292
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: f894ebeb9749b2661d9f8ad76d25f46303c6feba
THREAD_SHA1_HASH_MOD: ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a693
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 6.3.9600.18814
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x9F_3_hidusb_IMAGE_usbccgp.sys
BUCKET_ID: 0x9F_3_hidusb_IMAGE_usbccgp.sys
PRIMARY_PROBLEM_CLASS: 0x9F_3_hidusb_IMAGE_usbccgp.sys
TARGET_TIME: 2018-11-27T17:40:59.000Z
OSBUILD: 9600
OSSERVICEPACK: 19125
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 16
PRODUCT_TYPE: 3
OSPLATFORM_TYPE: x64
OSNAME: Windows 8.1
OSEDITION: Windows 8.1 Server TerminalServer
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2018-08-12 19:05:16
BUILDDATESTAMP_STR: 180812-0703
BUILDLAB_STR: winblue_ltsb
BUILDOSVER_STR: 6.3.9600.19125.amd64fre.winblue_ltsb.180812-0703
ANALYSIS_SESSION_ELAPSED_TIME: 628
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9f_3_hidusb_image_usbccgp.sys
FAILURE_ID_HASH: {17d293e5-9a90-24b1-4eb0-0723e285c620}
Followup: MachineOwner
---------
1: kd> !devstack ffffe800bad648c0
!DevObj !DrvObj !DevExt ObjectName
ffffe800b80ed190 \Driver\HidUsb ffffe800b80ed2e0 InfoMask field not found for _OBJECT_HEADER at ffffe800b80ed160
> ffffe800bad648c0 \Driver\usbccgp ffffe800bad64a10 Cannot read info offset from nt!ObpInfoMaskToOffset
!DevNode ffffe800b99cd7a0 :
DeviceInst is "USB\VID_03f0&PID_034a&REV_0121&MI_01\4&1ab5bfd&6&0001"
ServiceName is "HidUsb"