Hi!
I need help with a RDS-deployment where our users primarily experience delays in open PDF files.
If a user opens a PDF-file in Acrobat Reader DC from the Desktop it takes approx 20-30 seconds to open it. But only the first time. If the user close the file and open a different PDF-file, it starts within a few seconds.
We first believed that it had something to do with the application itself. But we have tried "all" setting configurations in Adobe, without any progress.
We also experience delays when opening for an example Windows Powershell as administrator, DNS Manager, Active Directory Users and Computers on the domain controller. Approx 20-30 seconds as well.
We don't see anything strange, warnings or errors, in the event log.
For the RDS-deployment we use user profile disks on another server, 20 GB maximum.
We have temporarily disabled the firewall, antivirus, verified power plan "high performance" etc.
After a lot of troubleshooting, I tried to create a new admin user with exactly the same access and created in the same OU as another admin user that experience the delays. The new user is working totally normal. All problems described above can't be reproduced. Can someone explain why?
The environment contains of one domain controller, one file server (user profile disks) and the RDS server. Windows Server 2016 Standard. The RDS server has 8 GB RAM, 4 CPU. Approx 10 users uses the remote desktop simultaneously. CPU and RAM utilization is ok. All RDS roles is installed on the RDS server.
It's VMware in the background, we don't find anything strange regarding disk latency either. We use paravirtual disks.
Thanks in advance!