We are in the process of moving from Windows 2003 R2 and Citrix XenApp 5 to Windows 2008 R2, and Citrix XenApp6.5. About half of our users and our entire IT Department have multiple monitors. Most of our users connect to a full desktop in Citrix. We had no problem shadowing our users in the old environment but in the new environment we get an error. I understand the reason for this problem is a change in how Windows 2008 R2 supports Multiple Monitors. I know this is by design according tohttp://support.microsoft.com/kb/2484290 but the work around is not acceptable. The issue we have with the work around is that it is more time consuming and requires the user be able to accept the support request invitation. We frequently need to shadow a user when they are not at their desk, or their Citrix session is locked up.
Does anyone have a better solution or any idea when Microsoft will find a fix for Shadowing?