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RD Gateway - Unable to connect via IP (Netbios, FQDN work fine)

January 14, 2013, 8:57 am
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I've set up an RD Gateway that connects to a number of internal servers. Everything is working fine if I connect to a server (via RD Gateway) using either the Netbios name or the FQDN, however if I try to connect using the servers IP address I get the following error:-

Remote Desktop can't connect to the remote computer "10.XXX.XXX.XXX" for one of these reasons:

1) Your user account is not listed in the RD Gateway's permission list

2) You might have specified the remote computer in NetBIOS format (for example, computer1), but the RD Gateway is expecting an FQDN or IP address format (for example, computer1.fabrikam.com or 157.60.0.1).

Is there some configuration step I've missed on the RD Gateway to allow IP address connections?

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Remote Desktop Printer Redirection - Printers disconnect each week - Fix is to reboot

June 28, 2019, 11:25 am
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Hello,

I have an issue where our clients remote into our RDS server and once a week all redirected printers stop working. Printers in the office on the same subnet as the server redirected also get removed from the users session in the RDS server including remote users. The fix is to reboot the server and then it is fine.

I get an Application error event ID 1000 that says

Faulting application name: csasvc.exe, version: 2013.0.1.0, time stamp: 0x52711da4
Faulting module name: ntdll.dll, version: 6.3.9600.18895, time stamp: 0x5a4b127e

I also see a lot of System event id 7000 errors like this and some saying a timeout has been hit

The Portable Device Enumerator Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

I read this about changing the ServicesPipeTimeout but mine is set to 120,000

https://support.microsoft.com/en-us/help/922918/a-service-does-not-start-and-events-7000-and-7011-are-logged-in-window

Any ideas on how I can troubleshoot this error?

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Why is a simple RDWeb deployment so frustratingly difficult?

June 5, 2019, 10:24 am
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Win server 2012 r2

Joined to Domain.local as RDWEBSVR.domain.local

installed all 185 critical and recommended updates.

created certificate for outside.FQDN.com

set up firewall to pass https: to/from RDWESVR.domain.local using outside.FQDN.com

added RDWeb role as a single server deployment. All rolls are on the same server using quick deployment. All domain users given access.

added outside.FQDN.com cert to gateway.

added RD licensing.

verified port 443 not blocked by firewall.

checked LAN client connectivity.  First logon to gain access to Web apps -OK.  second Logon to launch Web Apps -OK Apps launch fine.

Next Checked access from outside of LAN.  First Logon to gain access to WEB Apps -OK.  Second Logon to launch Web-Apps -OK, however receive error message that server cannot be found and will not launch.

verified that https://outside.FQDN.com/rdweb could be launched and Apps worked correctly from deployed server.

verified iis RDWeb pages TSGateway value as outside.FQDN.com

ran set-RDPublishedName.PS1 and set name to outside.FQDN.com

neither of these made any difference.

Checked RD server farm verified that outside.FQDN.com was selected and it showed "OK".

What have I missed?

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Remote Desktop Timeout

June 3, 2019, 11:24 am
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Hello,

 

I'm facing an issue with one of my Remote Desktop machines. I have 2 running in my environment in which I thought were identically configured. I have noticed that with one server if a user is idle for 10 minutes the session will lock and present and screen saver. ( expected behavior). On my other machine, it takes a few hours of idle time before it presents the user with a locked screen. I logged into both machines and let them sit to simulate idle time. I then logged into another machine and ran quser /server:<g class="gr_ gr_76 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="76" id="76">servername</g>. I noticed that the timer for the working server started to calculate the idle time while the other did not. Has anyone experienced this behavior before?

 

Things I have tried.

  • Reboot (a time tested troubleshooting step)
  • Patching
  • SFC /<g class="gr_ gr_47 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" data-gr-id="47" id="47">scannow</g>.
  • Verify group policy settings
  • Compared local registry settings with the working RDS server.
  • I'm running Server 2016 Datacenter.



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RD Gateway Certificate not Getitng updated

June 28, 2019, 1:51 am
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Dear All,

We have a Windows 2012 R2 Stand Server running Remote App Services, Recently since the certificate was getting expired we have changed it with a new 2 yrs certificate, but IE and Chrome on the client still keep on showing the old cert. The old certificate is not yet expired , but i have actually removed it from IIS and removed and reinstalled the RD Gateway services 

However some client show new certificate also , all internal clients are showing new certificate,

Moreover there is a strange issue that client would fail to connect till client registry is editing with the below key , could some one help please,

RDGClientTransport= 1

Need Help

Hasan Reza




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no local audio after a rdp connect

June 30, 2019, 6:56 am
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copy from https://social.technet.microsoft.com/Forums/en-US/7c7a55f9-0111-4edd-a1a4-f2eca5cd81ca/no-local-audio-after-a-rdp-connect?forum=winservergen

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1. connect to a remote desktop by using mstsc with remote audio play on this computer, everything is fine.

2. disconnect. 

3. play something on local desktop, NO SOUND AT ALL, even system sounds.

4. everything goes fine after reboot.

we must schdule a reboot because we have no choice on a SERVER SYSTEM. that's  annorying

how to fix it ?

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Gateway not always bypassed when connected to local network over VPN

June 27, 2019, 8:27 am
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Hello,

We have setup an RDS environment for remote app and remote desktops.

For internal addresses, we are bypassing the Gateway.
For this specific app, we are perfectly able to access the remote app via the internal network. We don't want to expose the App externally.

People who need to use the app from home, need to startup a VPN session so that they are connected to the local network. This seems to work but NOT all the time. Sometimes, the Gateway is not bypassed and we get the error that access is not authorized.

What could be the reason for this?

What would also help is to know how RDS detects if the connection is local or not (some very general info is there on the web like: "the client will check if it can reach the target system" -> How?)

Is there some logging available where we can see what goes wrong?

Thanks,
WiM


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The remote apps of my RDS 2016 deployment don't show

June 27, 2019, 9:36 am
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First: Yes I know this sounds like a familiar problem, but all the solutions I found over the last week on the internet didn't solve it.

We have a RDS 2016 deployment for our production system that works just fine. Now I have created (partly cloned) a similar system for our test environment. But I can't get that to work. After logging in to the RDWeb, the remote apps don't show.

The system consists of:

  • 1 RDCB: Connection Broker
  • 2 RDSH: Session Host
  • 2 RDS: Web Access and Gateway

The License Server is on the RDCB of the production system, but whether or not attaching it doesn't make a difference.

The RDS Servers are in a DMZ. But to make sure the firewall wasn't the problem, I also had them in the same subnet. It didn't make a difference.

I compared every bit and byte between the production and the test systems, but I can't find any differences.

I tried every suggested solution; I ended up completely destroying all test VMs and re-create them from scratch to make sure I had a vanilla envronment. Even that didn't make a difference.

What I see on the servers are different events:

  • RDS: event 10 (mentioning "TS Web Access Computers" security group)
  • RDSH: events 1296 and 1306
  • RDCB: event 1306 (but not for all 1306 on the RDSH)

I'm on my whit's end here. Can anyone point me in the right direction how to solve this?

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Printers redirections issue

June 26, 2019, 6:55 am
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Hello.

to the server 2012R2 via rdp connects few users whos printing on "own" printers. And in most cases it works wihout any problem.

But i have few "problematic" printers (HP, minolta, Samsung, etc., connected to client via USB, IP, WSD ports) which wont print. I find only 1 solution (after trying install/reinstall may versions of drivers):

1. on server i add "problematic" printer manualy on LPT1,

2. goin to printer properties, and check port TSxxx on client computer.

3. it works until rdp sesion ends. after TS port changes.

can i somehow "save staus" of TS port?

thanks for advise and sorry for my english.

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Could not retrieve the virtual desktop template details for template name

June 26, 2019, 6:41 am
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Hello

I have :

3 x physical Server 2016 as hyper V host
1 x Virtual Server 2016 as Broker and Web access
40 x Windows 10 entreprise 1803 as Virtual desktop collection pooled. It was working very well with UPD (User profile disk) on a SOFS share.

Last week I create a new user and he can't get his new UPD working.
I decide to clean a lot of things : I remove the collection and try to create a new one.

When I choose my VM template (Wich work well since long time) I get the error :

could not retrieve the virtual desktop template details for MasterW10c

I enable log, and searcg with Dbgview :

Composant RdmsUI : Exception occurred in IsMasterVMPrerequisiteSatisfied for VM MasterW10c, VMHost CLOUD2.cxxat.com. Exception details: System.IO.FileNotFoundException: à System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
   à System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
   à Microsoft.RemoteDesktopServices.Common.TsVm.QueryOfflineInformation(String& Build, String& CurrentVersion, String& EditionId, Boolean& fIsRdvIcInstalled, Boolean& fIsVmbusCapable, String& InstallationType, Int32& ProcArch, String& SysPrepImageState, String& SysPrepMode)à Microsoft.RemoteDesktopServices.RDManagement.Model.ExternalApiProvider.GetOfflineVmInformation(String vmName, String hostName)
   à Microsoft.RemoteDesktopServices.RDManagement.ViewModel.Collections.MasterVirtualMachineViewModel.IsMasterVMPrerequisiteSatisfied(VMDescriptor masterVM)

I can't post processmon sreenshot because my account is not verified but search "could not retrieve the virtual desktop template details for" on G00GLE and i post it on first spiceworks result

I try to deploy from any of my 3 Host -> same problem
I remove all remote desktop host role and remote desktop broke +web and reinstall them -> same problem
I install another broker + web access on another 2016 server (on the AD :-( ) -> same problem

I don't know when this problem appear (I found it when i add a new user. One of our last change is installation of Acronis Backup to backup some VM/shared drive. I uninstall Acronis from all our machine and nothing change. I do some Windows Update.

Thanks

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Cannot logon to Second Collection - RDweb

June 24, 2019, 10:38 am
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So here goes:

I have an RDSH 2016 deployment up and running.  Gateway - License server, Broker, RDSH Session Host

I have one collection set up with a single session host.  All users can log into it successfully using RDWeb.

I added a second RD Session Host and added it to the first collection.  Again all users can connect.

I removed the Session Host from the first collection and added it to a second collection.  They are both remote desktop collections.  Both have the same configurations.

I can RDP from the RDSH1 machine to RDSH2 no problem.

Both collections show up in RDWeb.  Collection 1 works.  Collection 2 launches correctly but then I get the dreaded:

Enter your credentials

username@mydomain.ca

Password:

The logon attempt failed.

Anyone have any ideas.  there are no errors in any of the event logs.

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User cant connect to RemoteApp unless in admin group (cross domain)

June 21, 2019, 7:04 am
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Hi,

2 way trust with domain in another forest working fine, can add users to groups ect.

Domain A user1 and is a member of a group called ALIVE

Domain B has RDS and group called RDSLIVE

ALIVE is a member of RDSLIVE

RDSLIVE has access to remoteapp, is in the RDS policies and RDS works fine for local Domain Users from Domain B

but user1 still cant access RDweb, except when I directly add user1 from DomainA to the Administrators group on DomainB, then the user can access it fine.

As far as I can see DNS is working without any problems, both domains resolve eachother (the trust is validated) I can add security permissions to folders on any DomainB computer and even RDP to domainB when i give the correct permissions, however DomainB just doesnt seem to pickup the fact that user1 is a member of RDSLIVE via its membership of ALIVE, even if I put user1 directly into RDSLIVE it still doesnt work.

Anyone have any idea what I am missing?


Thanks
C

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Windows 2016 Start Menu customization using GPO

June 30, 2019, 7:58 pm
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Hi,

We are setting up several Windows 2016 RDS environments and are getting requests from customers to remove all of the tiles from the start menu.

There are a few guides I have found online to do this, ususally involves removing the tiles from a test machine, exporting the start menu layout on that machine thru Powershell, putting it on a share, then setting up a GPO to use the 'Start Layout File' and use the share\xml. 

I've tried this and it seems to apply the GPO however it is not removing any tiles.

Here is the XML code:

<LayoutModificationTemplate Version="1" xmlns="http://schemas.microsoft.com/Start/2014/LayoutModification"><LayoutOptions StartTileGroupCellWidth="6" /><DefaultLayoutOverride><StartLayoutCollection><defaultlayout:StartLayout GroupCellWidth="6" xmlns:defaultlayout="http://schemas.microsoft.com/Start/2014/FullDefaultLayout" /></StartLayoutCollection></DefaultLayoutOverride></LayoutModificationTemplate>

Anyone know what I might be doing wrong? Some of the examples I have seen have some tiles replaced, but I want to remove ALL tiles. I'm not sure if the start menu requires at least some tiles in order for this to work. but I want to remove all tiles.

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Disconnected login question

June 21, 2019, 11:03 am
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Good afternoon,

I'm perplexed.  I have set the settings to remove disconnected sessions and on some servers it seems to be working and others it doesn't.  All servers via RSOP have the settings being applied.  What am I missing?



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RDP not connecting to any PC

June 30, 2019, 11:46 pm
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I got a weird problem once or twice a week RDP stops to connect to any PC in network and stucks at "initiating remote connection" asks a correct login/password though

You still can connect to PC that have this issue via rdp, but not to any other PC from them

I've encountered this problem on 2 systems win server 2008 r2 and on win server 2016

Also when this happens ICQ stops working too (and yeah i know its 2019)

Issue resolve itself after a reboot but thats a not ideal solution

Any ideas what it could be?
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RDP Clipboard not working when WinDbg opened

June 25, 2019, 8:14 pm
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Strange issue. It looks like WinDbg affect rdpclip.exe.

Steps:

1. Connect to RDP host. Clipboard (inside host or host-to-client) working.

2. Open WinDbg and debug some application.

    >>> Clipboard not working anymore. Still works inside host. Still can paste from client to host, but can't paste from host to client. Host clipboard has content, but when pasting to client, nothing pasted.

3. After step 2, close RDP client and reconnect. 

    >>> Not working.

4. After step 2, close WinDbg, then close RDP client and reconnect.

    >>> Works.

5. After step 2, kill and restart rdpclip.exe.

    >>> Not working.

6. After step 2, kill rdpclip.exe, then close RDP client and reconnect. 

    >>> Not working.

Host: Win 10 Enterprise 10.0.16299. x64.

WinDbg: 10.0.18362.1 x64.

This should not be version specific since I met this issue before.

Ivellios Colin

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The Terminal Server security layer detected an error in the protocol stream and has disconnected the client

June 21, 2019, 11:33 pm
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hi every body

today when i tried to login to one of computers in domain with the user privilege (user who allowed to remote desktop the system) this massage displayed "an authentication error has occurred. the local security authority cannot be contacted. this could be due to an expired password." i reset his account password but error steal was there! i use network admin account to remote the system and done! in the system events there was a log: "The Terminal Server security layer detected an error in the protocol stream and has disconnected the client". i still cannot remote it by other credential but network admin! how can i resolve this?

the system OS is win 7 ult. firewall is off. av has no log about this error. the user account is member of local admins & remote desktop users.

thanks for your time and sorry for bad English. 

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2012 licenses

July 1, 2019, 1:57 am
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Dear All,

I have  200 terminal server licenses windows 2012 installed on our terminal license server. I am installing a new 2016 terminal server, can i use the same licenses or i need to buy new?

regards

pantos

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Remote Desktop Printer Redirection - Printers disconnect each week - Fix is to reboot

June 28, 2019, 11:25 am
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Hello,

I have an issue where our clients remote into our RDS server and once a week all redirected printers stop working. Printers in the office on the same subnet as the server redirected also get removed from the users session in the RDS server including remote users. The fix is to reboot the server and then it is fine.

I get an Application error event ID 1000 that says

Faulting application name: csasvc.exe, version: 2013.0.1.0, time stamp: 0x52711da4
Faulting module name: ntdll.dll, version: 6.3.9600.18895, time stamp: 0x5a4b127e

I also see a lot of System event id 7000 errors like this and some saying a timeout has been hit

The Portable Device Enumerator Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

I read this about changing the ServicesPipeTimeout but mine is set to 120,000

https://support.microsoft.com/en-us/help/922918/a-service-does-not-start-and-events-7000-and-7011-are-logged-in-window

Any ideas on how I can troubleshoot this error?

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RDS 2016 Session Host Capacity

July 13, 2018, 12:20 am
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Hello All,

We are planning to configure one session host server with 16 GB RAM with 4 core processor. We need to publish only MS office basic APPS like word, excel, power point, out look etc. Please help us calculate the session host capacity

  • What is the optimal number of Session per host and What is the Assumption or Rationale behind that
  • How is the Server Sizing calculated and what is the MS reference for that calculation along with assumptions and rationale to arrive at those Sizing
  • What is the Redundancy planned to manage the load during the Server Maintenance / failure?
  • What is the logic to have the Auto scaling enabled ?

Thanks in Advance

Regards,
Austin Jose

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